A Few Points About HST Services

» The HST Office provides curb-to-curb service. The driver can assist an individual in and out of the vehicle, but cannot help the individual in or out of the home.

» As much as possible, transportation companies try to assign permanent drivers to each route so that individuals, families, and staff know each other.

» Transportation companies are required to conduct a Criminal Offender Record Information (CORI) check on each driver before hire and annually thereafter.

» Transportation routes have established pick-up and drop-off times in a particular order. Drivers are not able to change these times unless instructed to do so by the transportation company. There is a 15-minute window before or after the designated pick-up or drop-off time.

» Routes are designed so that individuals are not on the route more than 90 minutes one way.

» If the vehicle arrives at a residence and no one is home to greet the individual, the driver will work with the transportation company, the RTA, and DDS to resolve the situation. The individual will not be left unattended unless a “Home Alone” authorization has been completed and is on file at the HST Office.

» There is a complaint resolution system in place to resolve situations in which individuals and families feel that transportation standards have not been met.

» The HST Office does not provide transportation to individuals working independently.